Looking to place an order but have a question? 

Can I leave a message about an order?

If you wish to leave us a message regarding your order, you can do so in the comment section at the contact us page and we will get back to you as quickly as we can.

Have a question about delivery?

How long will my jewellery order take?

Our products are handmade therefore depending on the design, production times vary. Please see the individual product page for the estimated arrival date. Many of our popular designs can be upgraded to our three (working) day express service at an additional cost. So please do check our delivery service page. 

My item has not arrived on time, what should I do?

Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here royalmail.com We have heard that on occasion, some lazy posties don’t always leave a delivery card if the item is too big to fit through the post box they will usually return it to the depot or leave it in a safe place. If the item is not received by the confirmed date, please check with the local depot. Very occasionally items may be delayed by postal services, particularly during peak times such as Christmas, Valentine’s Day etc. Please be assured we will dispatch the item in time but unfortunately have no control or are able to influence the postal system in any way. Please be patient if this is the case and keep tracking the item via the Royal Mail website.